To Serve or Not to Serve, That is the Question

I am in the business of service – I teach it, after all – but sometimes there are people you are just unable to serve for one reason or another

Learning Fiscal Policy – and Lifelong Lessons

We are all students and learners and teachers

Everyone Should Strive For \u27Doing Better Than That\u27

Excellent service enhances the quality of life both for employers, employees and consumers – it is universally beneficial

\u27What Types of Games Do You Play With Your Students in America?\u27

I agreed to travel to Hainan, China, to teach an intensive two-week, 13-session hospitality course at Hainan University. Instead, it became a transformational teaching and learning experience for m

The Role of Hospitality Service Quality in Third Places for the Elderly

As a result of the ageing baby-boomer generation and increasing average life expectancy, the active elderly is a growing population who enjoy their later lives. In order to support these individuals, it is essential to provide appropriate housing and services. In addition to the provision of these resources, it is also important that theses are of a high quality in order to adequately meet resident needs. Dr. Denver Severt and Dr. Ji-Eun Lee from Rosen College of Hospitality Management have explored the role of hospitality service quality in a Continuing Care Retirement Community (CCRC) setting

Take Time to Compliment Those Who Inspire You

Sometimes we cross paths with others who inspire and motivate greatness. This is particularly true in a learning community such as UCF

If You Expect to Succeed, be Wary of the \u27Iceberg Effect\u27

Have you ever walked away from a bad product or service experience thinking, “Did this just happen?” or “That was inconsiderate!

Entertainment Attendees Judgments of Satisfaction, Quality, and the associated Behavioral Intentions: The Case of Cricket Arena and Ovens Auditorium

This paper assesses the impacts of visitor satisfaction on quality dimensions and future intentions of visitors who attended entertainment shows/events at Ovens Auditorium and/or Cricket Arena, two large entertainment venues. A structural analysis of 8,446 responses obtained from the Charlotte Regional Visitors Authority in Charlotte (NC) indicates that visitor satisfaction seems to be a sound predictor of the three quality dimensions (the entertainment offered, the services associated with the venue, and the treatment by staff). The result also supports a strong relationship of satisfaction with future intentions. In addition, the services/areas associated with the venues, one of the quality dimensions, appears to be a strongly associated to future intentions. The findings may contribute to the conceptual development of the existing literature and offer managerial directions in the event and entertainment market

Knowledge is power: Quantum chemistry on novel computer architectures

In the first chapter of this thesis, a background of fundamental quantum chemistry concepts is provided. Chapter two contains an analysis of the performance and energy efficiency of various modern computer processor architectures while performing computational chemistry calculations. In chapter three, the processor architectural study is expanded to include parallel computational chemistry algorithms executed across multiple-node computer clusters. Chapter four describes a novel computational implementation of the fundamental Hartree-Fock method which significantly reduces computer memory requirements. In chapter five, a case study of quantum chemistry two-electron integral code interoperability is described. The final chapters of this work discuss applications of quantum chemistry. In chapter six, an investigation of the esterification of acetic acid on acid-functionalized silica is presented. In chapter seven, the application of ab initio molecular dynamics to study the photoisomerization and photocyclization of stilbene is discussed. Final concluding remarks are noted in chapter eight

Modern Learning Theories Provide Applications For Distance Learning Practice

This article reports the findings of a recent empirical study that was conducted at a large university in the United States.  The study compared the findings from modern learning theories to reported perceptions of undergraduate and graduate students taking courses in online learning environments.  The intention of the study was to compare perceived student learning preferences with theories that support distance learning design and delivery.  The article provides a report of objectives, methodology, findings, discussion, conclusions, and implications relative to the study.  Final suggestions concerning online courses aimed at satisfying student learning expectations are implicated from the findings of the study